Monday, July 2, 2007

We'd like to upgrade you...

7:59 am: Phone rings. I'm still sleeping (up late last night). "Out of Area" number. Hmm...better pick it up.

Me: Hello
The early caller: Hi Melissa, this is the LA Times. Because you've been a wonderful customer, we'd like to upgrade your subscription so we're sending you the LA Times all week. (We currently only get the paper Th-Sun. And truly I'd prefer to just get Sunday but because of their weird prices, it's cheaper to do it the way we have it set up.)
Me: Well actually you guys called me a few days ago and I declined your "upgrade". You should really tell the people you're calling that they will be charged for this supposed "upgrade". You didn't tell me until I asked.
LA Times: Well, we just don't want you to miss out on this great promotion.
Me: Yeah, about that. It's actually not a great promotion. It is 4 times ($2.99) the amount I'm paying now ($.75) per week, and I receive only 3 more days of papers.
LA Times: Well, you must have a current promotion that expires after 6 months.
Me: Actually, I've been getting the paper for 10 months, as I'm sure you know, and I've been getting the same price the entire time. And, just so you're aware, I pay the same price listed on your website and it doesn't say it's "promotional".
LA Times: Oh.
Me: And by the way, you're calling pretty early. You woke me up.
LA Times: I know. Goodbye.

What??? I guess I could have been nicer. But it was the 2nd time they called in 3 days (after I asked them not to call again). And actually, looking back, I was being perfectly nice. I was just telling them the facts.

So...I proceeded to try to go back to sleep.

13 minutes later...the phone rings again. It's an automated person trying to sell me phone service.

1 comment:

Lindsey said...

Our paper calls and does the same thing to me! I hate it. I just tell them we don't get the paper anymore b/c we never read it (which is true). They can't argue with that!